Privacy Policy

Ritchey’s Privacy Policy
Date of Last Revision: May 29, 2025

At Ritchey's Truck Repair ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, interact with us, and engage in our services.

1. Information Collection

a. Personal Information

When you request information or use our services, we may collect personal information necessary to process your request. This may include:

• Contact Information: Name, home address, mailing address, telephone number, and email address.
• Payment Information: Credit card details (which are deleted after authorization) or personal check information (a copy of which is retained).

If you send us an email through our website, we will collect your email address and any other information you provide.

b. Cookies

We use cookies to enhance your experience on our website. A cookie is a small piece of data stored on your device that helps us identify unique visitors and maintain session information. Our cookies:

• Session Cookies: Used to manage your input during a single session. These cookies do not store personally identifiable information and expire after you close your browser or after 20 minutes of inactivity.

We do not retain any personally identifiable information in cookies, and they do not track your browsing behavior across other websites.

2. Use of Your Information

We use the collected information to:

• Process and Manage Requests: Provide you with the services or information you request and ensure smooth operation.
• Communicate with You: Send updates, respond to inquiries, and provide necessary information related to our services.
• Improve Our Website: Enhance your browsing experience and website functionality.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties, except as follows:

• Service Providers: We may share necessary information with third-party service providers who assist us in operating our website and providing our services, provided they agree to keep your information confidential.
• Legal Obligations: We may disclose information if required by law or to protect our rights.

4. SMS Communications

If you provide us with your cell phone number for SMS communication, you consent to receive messages from us. Your information used for SMS communications will not be shared with third parties or affiliates.

5. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. ADA Compliance

We are committed to making our website accessible to all visitors and compliant with the Web Content Accessibility Guidelines (WCAG) set by the World Wide Web Consortium (W3C). We continuously review and update our website to address accessibility issues, though we acknowledge that challenges may remain.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Ritchey's Truck Repair
info@ritcheystruckrepair.com
863-425-0888

2040 Industrial Park Rd Mulberry Fl 33860

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
 

SMS messaging policy:

 If you provide us with your cell phone number for SMS communication, you consent to receive messages from us. Your information used for SMS communications will not be shared with third parties or affiliates. 

If you consent to receive text messages from Ritchey's Truck Repair, you may receive text messages about your order or delivery. (for guests or vendors), or if you have applied for employment with Ritchey's Truck Repair, you may receive text messages about your application for employment. Message rates may apply and messaging frequency may vary. You can opt out at any time by texting  STOP.  For assistance, text HELP or visit our https://ritcheystruckrepair.com/privacy-policy and https://ritcheystruckrepair.com/sms-opt-in. 

 Information You Provide to Us:
- Personal Identification Information: Including, but not limited to, your name, email address, telephone number, and any other information you choose to provide.
- Transactional Information: Details of any transactions you carry out through our Services.
- Communication Data: Records of communication when you contact us for support or report a problem.
Information We Collect Automatically:
- Log and Usage Data: Information about how you access and use our Services, which may include your IP address, browser type, and device information.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information, enhancing your experience with our Services.
Use of Information
Your information is used to:
- Provide and maintain our Services.
- Communicate with you, including responding to your inquiries and providing customer service.
- Enhance the safety and security of our Services.
- Comply with applicable laws, legal processes, or regulations, including TCPA and FCC requirements.
Sharing of Information
We may share your information with:
- Service Providers: Third parties who perform services on our behalf, such as data analysis and email delivery, under confidentiality agreements.
- Legal Compliance and Protection: If required by law or if we believe it is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
- Business Transfers: In connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
Child Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or transfer your personal information, as well as the right to opt-out of receiving certain communications.
Data Security
We implement reasonable and appropriate security measures designed to protect your information from unauthorized access, use, or disclosure.